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DOOR TO DOOR SALESMEN KNOW YOUR RIGHTS Door to door and telephone salesmen are a regular feature in all areas of the country and on occasions some of them are to say the least questionable so we thought it would be helpful to provide information on your rights in respect of such sales both as regards agreeing to purchase something and in regard to changing your mind. The information below has been issued by the Trading Standards Division of the Worcestershire Regulatory Services. More information can be obtained by visiting the Consumer Direct web site to which there is a link at the bottom of the page.
Residents should be aware that all traders who agree contracts at a consumers property must provide a cooling off period of seven days. A specific cancellation notice must be provided which should detail the consumers right to a cooling off period, a contact address for the trader and also information about how to cancel. If a trader wants to start work before the cooling off period expires , the trader must get written permission from the consumer and provide a written warning that if the contract starts the consumer can still cancel until the seventh day. However the consumer will have to pay a reasonable amount for any works that have been started provided the warning notice has been supplied. Please remember that the cancellation period is available to protect you! Do you need the work to start before the end of the cooling off period and are you getting a fair deal? Cheap does not always mean a fair deal. The law gives a consumer an opportunity to consider if they want to go ahead with any works, and if the cancellation notice is not supplied to the consumer not only does the trader commit an offence but the contract cannot legally be enforced against the consumer e.g. payment does not have to be made. Consumers are also advised to ensure that they check a traders credentials, ensure that you have a trading address and the name of the owner of the business if the company is not a limited company . Without this information, if things do go wrong, you may not be able to pursue a claim against the trader. Be clear and ask salesman/traders to leave your property. If you do not want to buy from a salesman/ trader be clear and ask them to leave your property. If they refuse to leave or leave and return to your property they will be committing a criminal offence. Ideally consumers should get three quotes from reputable tradesman and not rush into a decision. Consumers can search the Worcestershire Trader Register which is a free online directory of local businesses and trades people who have given Trading Standards their commitment to provide a good service. Please contact the Trader Register on 01905 765394, or e-mail: tradingstandards@worcestershire.gov.uk By using the Worcestershire Trader Register you are supporting reliable local businesses and trades people. If you require advice about your rights or to report a trader contact Consumer Direct on 08454 04 05 06

DOOR TO DOOR SALESMEN
KNOW YOUR RIGHTS

Door to door and telephone salesmen are a regular feature in all areas of the country and on occasions some of them are to say the least questionable so we thought it would be helpful to provide information on your rights in respect of such sales both as regards agreeing to purchase something and in regard to changing your mind. The information below has been issued by the Trading Standards Division of the Worcestershire Regulatory Services. More information can be obtained by visiting the Consumer Direct web site to which there is a link at the bottom of the page.

Residents should be aware that all traders who agree contracts at a consumers property
must provide a cooling off period of seven days. A specific cancellation notice must be
provided which should detail the consumers right to a cooling off period, a contact address
for the trader and also information about how to cancel. If a trader wants to start work
before the cooling off period expires , the trader must get written permission from the
consumer and provide a written warning that if the contract starts the consumer can still
cancel until the seventh day. However the consumer will have to pay a reasonable amount
for any works that have been started provided the warning notice has been supplied.

Please remember that the cancellation period is available to protect you! Do you need the
work to start before the end of the cooling off period and are you getting a fair deal?
Cheap does not always mean a fair deal.

The law gives a consumer an opportunity to consider if they want to go ahead with any
works, and if the cancellation notice is not supplied to the consumer not only does the
trader commit an offence but the contract cannot legally be enforced against the
consumer e.g. payment does not have to be made.

Consumers are also advised to ensure that they check a traders credentials, ensure that
you have a trading address and the name of the owner of the business if the company is
not a limited company . Without this information, if things do go wrong, you may not
be able to pursue a claim against the trader.

Be clear and ask salesman/traders to leave your property. If you do not want to buy
from a salesman/ trader be clear and ask them to leave your property. If they refuse to
leave or leave and return to your property they will be committing a criminal offence.

Ideally consumers should get three quotes from reputable tradesman and not rush
into a decision.

Consumers can search the Worcestershire Trader Register which is a free online
directory of local businesses and trades people who have given Trading Standards
their commitment to provide a good service.

Please contact the Trader Register on 01905 765394, or e-mail: tradingstandards@worcestershire.gov.uk

By using the Worcestershire Trader Register you are supporting reliable local businesses
and trades people.

If you require advice about your rights or to report a trader contact

Consumer Direct
on
08454 04 05 06

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