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CONTACTING THE POLICE
  Police Station Blue Lamp  
CURRENTLY ONLY MALVERN POLICE STATION HAS A PUBLIC COUNTER SERVICE
BUT SEE BELOW
WITH EFFECT FROM 1ST SEPTEMBER 2014 THE PUBLIC COUNTER SERVICE
AT MALVERN POLICE STATION WILL NOT BE OPEN.
A "PUBLIC CONTACT POINT"
WILL BE PROVIDED TO ENABLE MEMBERS OF THE
PUBLIC TO SPEAK TO A POLICE CALL TAKER 24/7
VIA A TELEPHONE INTERCOM.
If you would like to send an e mail or telephone message
direct to your Local Police Officer you can do so using the contact details shown on
the page relating to your Local Policing Team.   You can reach that page by using the
"Your Police Team" button on the left of this page. A message sent in this way will be
picked up on the next occasion that a member of the team comes on duty. You can
also e mail to the Public Service Desk (see details below)
. Just because the
public counter at a Police Station is not open it does not mean that the police station
is not in use or that you cannot contact the police.



If you do use the telephone please remember:-
In an emergency ALWAYS dial 999 directly yourself
without going via your Neighbourhood Watch Co-ordinator
(you can inform them later if you wish).  
Click on the "Emergencies"
button on the left to see more information about police response to emergencies.

West Mercia Police have undertaken to provide members of Neighbourhood Watch with
"feed back" if they have called the Police with information, using 999, 101 or 0300 333 3000.
All members who tell the call taker that they are part of Neighbourhood Watch
(either as a scheme co-ordinator OR a scheme member) will be contacted by their
Safer Neighbourhood Team (either their Local Police Officer, or Police Community Support Officer)
and provided with an update on the result of the incident.

If you want this "feed back" please ensure that you tell the call taker that you are part
of Neighbourhood Watch when reporting an incident. If you are deaf, hard of hearing
or have a speech impairment there is a system of contacting the police using "Text Messaging". 
  To see details of this system please click the box below.

 
Link to Emergency Text Messaging Leaflet
 

In the event of a non-urgent incident etc. either relay the information to your
Neighbourhood Watch Scheme Co-ordinator for them to pass on to the Police,
leave a message for your Local Policing team as described above or call in directly yourself, on

101
Calls on 101 will take you straight through to the Call Centre where you can report
the details of a non urgent incident. Neighbourhood Watch Scheme Co­ordinators should
also use this number when calling incidents in to the Police.  When reporting an incident
ask for an incident number.   If you have occasion to call back on a later occasion with
reference to the same incident please quote the incident number as this will assist the
Call Centre to quickly establish which incident you are calling about.

E MAIL CONTACT

You can also e mail to the Public Service Desk (PSD) on
psd.southworcs@westmercia.pnn.police.uk
The PSD is open 7 days a week from 0700 to 2200.
This form of contact should not be used for urgent matters


REMEMBER: Your local Police Officer deals with mid to long-term ongoing problems.
  DO NOT call your Local Police Officer in an emergency, always follow the above advice.


Updated on: 6th December, 2015

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